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Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms and conditions regarding payments, cancellations, and refunds for services provided by SmartEdge Solutions.

1. Service Cancellation

Clients may request cancellation of services by contacting SmartEdge Solutions through email or official communication channels.

Cancellation Conditions

  • Cancellation requests must be submitted in writing.
  • Services already delivered or completed are non-cancellable.
  • Ongoing projects may be cancelled only before major work execution begins.

2. Refund Policy

At SmartEdge Solutions, we strive to provide high-quality IT and digital services. Refund eligibility depends on the nature and stage of the project or service.

Eligible Refund Situations

Refunds may be considered if:

  • Payment was made accidentally in duplicate
  • Service was not initiated by our team
  • Technical issues from our side prevented service delivery

Non-Refundable Situations

Refunds will not be provided for:

  • Completed services or delivered work
  • Change of mind after project initiation
  • Delay caused by client-side communication or approvals
  • Digital marketing, SEO, advertising, hosting, domain, or third-party tool charges
  • Customized development or design work already started

3. Partial Refunds

In certain cases, SmartEdge Solutions may offer a partial refund depending on:

  • Work completed
  • Resources utilized
  • Project stage at the time of cancellation

The refund amount will be determined after internal review.

4. Refund Processing Time

Approved refunds will be processed within 7–14 business days through the original payment method, wherever possible.

5. Subscription & Recurring Services

For monthly or recurring services:

  • Clients must notify cancellation before the next billing cycle.
  • No refund will be issued for the current active billing period once charged.

6. Chargebacks & Payment Disputes

Clients are encouraged to contact SmartEdge Solutions before initiating any payment dispute or chargeback. Unauthorized chargebacks may result in service suspension.

7. Changes to This Policy

SmartEdge Solutions reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.

8. Contact Information

For cancellation or refund-related inquiries, contact:

SmartEdge Solutions
Website: www.smartedgesolutions.info
Email: info@smartedgesolutions.info